Frequently Asked Questions
Find answers to common questions about our premium cuts and delivery.
How is the meat packaged for delivery?
All orders are vacuum-sealed and shipped in insulated coolers with dry ice or gel packs to ensure they remain at optimal temperature during transit.
Where do you source your meat from?
We partner exclusively with sustainable, local farms that prioritize ethical animal welfare and high-quality natural feeding programs.
Is your meat ever frozen?
We offer both fresh and flash-frozen options. Flash-freezing locks in peak freshness and flavor, ensuring the highest quality upon arrival.
Can I track my delivery?
Yes, once your order is dispatched, you will receive a tracking number via email to monitor your shipment in real-time.
Do you offer organic or grass-fed options?
Absolutely. We have a dedicated selection of 100% grass-fed beef and certified organic poultry available in our shop.
What should I do if my order arrives thawed?
If your meat arrives above 40°F, please contact our support team immediately with photos for a full replacement or refund.